by Dan on Jul.20, 2010, under Hardware
So in my previous post relating to this, I’d sent the machine back twice to HP to be repaired. The first visit gained a new motherboard and CPU. The second visit gained a new LCD assembly. But still the fault persisted. It sort of worked alright-ish for around a week or so, but then gave up the ghost completely. Sometimes the backlight would come on but no picture. Having had enough of it at this point, I phoned HP technical support a third time, claiming to them it would be my last call before phoning their Customer Complaints department.
So last Wednesday (July 14th 2010), it got picked up again, and was delivered back to me yesterday (Monday July 19th 2010). What did the service report say this time? I hear you ask.. “LCD cable replaced”… Are you serious? All this for a f*cking piece of wire? However annoyed I was at what their resolution was this time, so far it’s behaved exactly as it should. Resolved? Dare I say it this time? Yes…
So, third time lucky. In the meantime, I’ve found that the CQ60 isn’t on sale ANYWHERE anymore. It’s been deprecated and replaced with it’s mate, the CQ61. Casandra has one. There’s some key changes to the chassis and port placement on the unit. The power connector is on the opposite side to the CQ60. I assume that the Graphics, CPU and Power circuitry all the same corner of the board causes somewhat of a problem. I dunno. Either way..
by Dan on Jun.08, 2010, under Hardware
So lately I acquired a (almost) new Compaq CQ60 laptop from the missus as she got a new one from the government (*sigh*). Anyway, we got this laptop about 6 months ago back in November ’09. When setting it up, I noticed the internal screen would take a while to switch on. I never thought anything of it as it was a first boot, then the screen came on and everything was happy. The troubles I had setting it up only become evident after more recent events. Just before she gave it up to me, opening the screen would result in a almost-white screen, one of them ‘pictures’ that show up when the LCD controller is goosed. It’s was very ‘wet’, drippy almost. But resetting the machine and the picture would come back to normal – weird.